Effective Date: September 18, 2025
Last Updated: September 18, 2025

At Bilio ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, platform, or services (collectively, the "Services").

1. Information We Collect

a. Information You Provide to Us

We collect personal information you voluntarily provide when you:

• Fill out a contact form

• Subscribe to our newsletter

• Apply for a job

• Create an account

• Request a demo, quote, or service

This may include:

• Name

• Email address

• Phone number

• Company name

• Billing information

• Project details or inquiries

• Any other information you submit via forms or email

b. Information Collected Automatically

When you use our website, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Referring URLs and pages visited

• Time spent on site and clickstream data

• Cookie and tracking data (see Section 4)

  
  

c. Information from Third Parties

We may receive limited information from third-party services like Google, LinkedIn, or payment providers when you connect or interact with Billio via those platforms.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries or service requests

• Deliver and improve our Services

• Send newsletters, updates, and promotions (if opted-in)

• Process transactions and billing

• Analyze website usage and optimize performance

• Screen for fraudulent activity

• Evaluate and manage job applications

• Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Consent (e.g. for newsletters)

• Contractual necessity (e.g. delivering a service)

• Legal obligation (e.g. for tax or accounting purposes)

• Legitimate interest (e.g. platform improvement, fraud prevention)

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, including:

• Essential cookies – necessary for website functionality

• Analytics cookies – for tracking behavior (e.g., Google Analytics)

• Marketing cookies – for retargeting or advertising

You can control or disable cookies through your browser settings. Disabling cookies may affect some features.

5. Data Sharing & Third Parties

We do not sell or rent your personal information. We may share it with:

• Trusted service providers (e.g. payment processors, CRM platforms, email providers)

• Legal or governmental authorities when required

• Successors in the event of a merger, acquisition, or restructuring

All vendors are contractually obligated to comply with applicable privacy regulations.

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes or enforce our terms

Typical retention periods:

• Inquiries: up to 12 months

• Billing records: up to 7 years (for compliance)

• Job applications: up to 24 months

7. Data Security

We implement industry-standard security measures, including:

• HTTPS and SSL encryption

• Role-based access controls

• Encrypted data storage

• Routine vulnerability scans and audits

Only authorized personnel have access to your data.

8. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• Object to processing or request data portability

• Lodge a complaint with a supervisory authority

To exercise your rights, email us at support@getbilio.com.

9. International Data Transfers

If you are located outside the EU, please note your information may be transferred to and processed in countries that may not provide the same data protection level. We ensure all international transfers are safeguarded by appropriate legal mechanisms.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a new "Last Updated" date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Bilio
📧 Email: support@getbilio.com
🌍 Website: https://getbilio.com